Returns & Re-Stocking Fees Policy

Pacific Patio Furniture offers high quality luxury patio furniture which has been carefully selected by vetting our suppliers based on strict standards of quality and craftsmanship.
We focus our attention to design detail, material used and quality construction when selecting furniture for our store. We want to offer our customer the highest quality patio furniture for the best price.

Special Order Products

We offer a wide variety of outdoor furniture products for custom order to meet our customer’s specific needs. Most special-order products usually arrive at our store within 6-8 weeks. While we will work to ensure your special-order products arrive as quickly as possible, please be aware that some orders may require additional production time due to unexpected circumstances. In the event an order is delayed beyond the original estimated lead-time, we will keep you updated on the status of its arrival.

Returning Merchandise

Please note that proof of purchase is required for all refunds. Upon return, your item will be inspected, and exchanges, credits and refunds will be issued for the purchase price only.

Outdoor Furniture, Cushions, Pillows & Umbrellas

  • Returns must be made within 10 days of receipt of product. No returns after 10 days.
  • No re-stocking fees on special orders cancelled within 5 days of order placement.
  • Shipping and delivery fees are non-refundable once product has been shipped out or delivered.
  • All items must be in new, un-used condition, with all packaging, tags and information still attached.
  • Any taxes charged will be refunded in accordance with state and local laws.

Damaged Items

If you receive a damaged product, you will have the option to refuse delivery and document specific damage that incurred to the product. You will have to notify us via phone with details of the problem so that we can return or exchange your merchandise. If the damage is not discovered immediately at the time of the delivery, we allow up to 15 days after the delivery for customers to find the damage and send us a claim with supporting documentation and photos. We take up to 7 days to review and approve the claim. After the claim is approved, we will be sending customers free replacement parts for the damaged goods at no additional shipping costs.

Re-stocking Fees for Items picked up in-store or delivered by Pacific Patio Furniture

  • If delivered from our open stock – 15% Re-stocking Fee including Pick-up Fee
  • If delivered from and a special order – 35% Re-stocking Fee including Pick-up Fee
  • Not Yet Delivered from our open stock – No Re-stocking Fee
  • Not Yet Delivered and a special order- 35% Re-stocking Fee. (No Fee if cancelled within 5 days of order placement)
  • Re-stocking Fees for Items Shipped via Freight or Parcel Carrier
  • Shipped Out from our Open Stock – 50% Re-stocking fee including return freight
  • Shipped Out and is a Special Order – 50% Re-stocking fee including return freight
  • Not Shipped Out and from Open Stock – No Re-stocking Fee
  • Not Shipped Out and is a Special Order – 35% Re-stocking fee (No fee if cancelled within 5 days of order placement)

Pacific Patio Furniture offers a wide variety of outdoor furniture products for custom order to meet our customer’s specific needs. Most special-order products usually arrive at our store within 6-8 weeks. While we will work to ensure your special-order products arrive as quickly as possible, please be aware that some orders may require additional production time due to unexpected circumstances

Accessories

Accessories may be returned for a full refund within 30 days of purchase. Return shipping fees may apply for purchases made online or by phone/email. All items must be in new condition and in their original packaging with all labels and tags still attached. Items returned without original packaging, tags and/or labels will receive store credit only. No returns will be accepted after 30 days.

Closeout, Clearance & “As-Is Items

Closeout and clearance items, as well as any items purchased at Pacific Patio Furniture are considered final-sale items and cannot be returned.