Terms of Use

Pacpatio.com Terms and Conditions of Use
Pacpatio.com is operated by Pacific Patio Furniture, LLC. Throughout this agreement, Pacific Patio Furniture, LLC is referred to as Pacific Patio Furniture, “us”, “we”, and “our”. These terms and conditions of use (“Terms of Use”) constitute a legal agreement between you and us. Please read these Terms of Use entirely before continuing to use the site. Clicking on submit my order button on the checkout page confirms your agreement to our Terms Of Use. If you do not agree to these terms of use, please discontinue using our site.

Pacpatio.com Terms and Conditions of Sale
Pacpatio.com is operated by Pacific Patio Furniture, LLC. All transactions conducted through pacpatio.com will be between you and Pacific Patio Furniture, LLC. Throughout this Agreement, Pacific Patio Furniture, LLC is referred to as “Pacific Patio Furniture”, “us,” “we,” and “our.” By proceeding with the transaction, you (the user) proactively and affirmatively acknowledge the responsibility to abide by all the rules and regulations of this website. This agreement is set forth by and between us and you (the user). Pacpatio.com website is subject to the terms and conditions listed in the given document. If you do not agree with the terms and conditions of this agreement, please do not access or use pacpatio.com.

Your Rights to Access and Use
Your access and use of pacpatio.com may be monitored for traffic counters, as well as quality control purposes. When you (the user) visit our website, the cookie technology enables us to see whether you are a new user, or you have visited our website before. The cookie technology does not extract any information from your computer. For more information on the cookie technology, please view our privacy policy. Pacific Patio Furniture may elect to make any changes/additions/modifications to the website at its sole discretion without a direct notice to you. 

Product Information
All our high-quality products come from selected manufacturers from around the world. We are committed to your satisfaction and only offer products from well-established and experienced manufacturers. Color of images appearing on the website may not be true to color, depending on the lightning and resolution of the screen or other factors. To physically see the fabric swatches, please follow the link at the item page (Some manufacturers may not apply).

Order Acceptance
The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Pacific Patio Furniture reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of any order. Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).

Estimated Shipping Dates
At the time the order is placed, an email with order confirmation is sent, which includes approximate lead time for the order. Please be aware, all our products are custom made and shipping dates are only estimated and can change based on product availability. Once the order is accepted by the manufacturer, we will send you an updated approximated ship date if it’s different from the original date that was communicated during order confirmation. After you receive the updated ship date, you will have 24 hours to make changes/cancellations to your order via telephone 1-800-574-9310 or this link
Contact Us. If the order is not cancelled, we will proceed with production of the order. All orders in production are subject to a restocking fee.

Shipping and Assembly Information
All items are shipped FREE of charge throughout the contiguous United States. If items are shipped outside of the contiguous United States, additional costs will apply, in which case we will use our preferred carriers to
help ensure the least expensive cost to you. You will be able to review your shipping costs prior to accepting the order. If we determine that we are unable to ship to your location, we will contact you by phone and make the necessary adjustments. Estimated shipping dates will be available during the checkout process. You will also be able to login to your account and check if there are any changes to the shipping times. All Shipping dates are only estimated and are subject to change based on availability. Once the product ships, an email will be sent with the tracking number and you will be able to track your order via 3rd party carrier. Delivery times may change based on carrier availability and customer address.

We offer the following freight delivery methods by third party carriers:

1. UPS/FedEx – This method applies to items with size and/or weight small enough to be handled by these carriers. You will be able to track your delivery using standard UPS/FedEx tracking numbers using www.UPS.com or www.FedEx.com

2. Freight Delivery - Freight delivery is made for items with size and/or weight too large for small package carriers such as UPS or FedEx. Deliveries will be made during normal business hours and the delivery agent will contact you in advance to schedule a convenient time of delivery. The items will be dropped off on the driveway of the house and it will be your responsibility to move the items into your desired location.

Order Status
You may check the status of your order by signing into your account and clicking on the Orders Information link. Items shipped by UPS or other equivalent carriers will have a tracking number available for you to track your order.

Cancellation Information
All our products are made to order and cancellations MUST be submitted by calling us @ 800-574-9310 within 24 hours of each order placement. If the order is cancelled after 24 hours and before shipment, 50% of the funds will be retained.

Return Policy - Please see our Returns Policy

Payment Information

All payments are securely processed via Paypal Payment Gateway. Paypal is a leading provider of Internet Protocol based payment gateway services. To find out more about Paypal please visit www.paypal.com. Once the order is placed you will receive an email confirmation containing your order number, credit card or check authorization number, and the details of your order.  If you do not agree to our terms and conditions, all cancellations MUST be submitted via telephone 1-800-574-9310 or Contact Us within 24 hours of the order placement

Sales Tax
For purchases shipped outside of the state of California, it is responsibility of the customer to pay sales tax in their state of residence.

Third Party Sites
For your convenience, we provide you (the user) with vital material related to the patio furniture industry, as well as resource links to multiple websites that may be of interest to you. However, we do not control, endorse, or discriminate against such websites and are not liable for their content, nor are we responsible for the accuracy or reliability of their information, opinions, advice, or other related content. We specifically state that our Terms of Use policy is applicable only when you are on OUR website. Once you link to another website, you are responsible for reading that site's guidelines and privacy policy prior to proceeding or disclosing any personal information. If you decide to access any of the third party sites linked to pacpatio.com, you do so at your own risk, and discretion. Pacific Patio Furniture reserves the right to terminate any linking program at any time without a direct notice to viewers. Any contracts by Pacpatio.com with third parties will be conducted at our discretion.

This Agreement shall remain effective until terminated in accordance with its own terms and conditions. You agree that Pacpatio, in its sole discretion, may terminate your password, account (in whole or in part), or use of the Site or Services, and remove and discard any content within the Site, at any time and for any reason. You agree that any actions taken under this Section may be effective without prior notice to you. In the event of termination, however, those Sections in this Agreement which provide for continuing obligations on your part shall survive indefinitely.

You agree to indemnify, defend, and hold Pacific Patio and its subsidiaries, affiliates, officers, directors, agents, co-branders or other partners, employees, and representatives harmless from and against any and all claims, damages, losses, costs or expenses (including reasonable attorneys’ fees and disbursements) which arise directly or indirectly out of or from (1) your breach of this Agreement, (2) any allegation that any materials that you submit to Pacpatio or post on any forums (e.g., message boards, chat rooms) infringe or otherwise violate the copyright, trade secret, trademark or other intellectual property rights of a third party, and (3) your access or use of the Site and/or the Services. This Section shall survive in the event this Agreement is terminated for any reason.

Professional Advice Disclaimer
Pacific Patio's site does not provide medical or counseling advice, nothing stated or posted on our site or available through any services are intended to be, and must not be taken to be, the practice of medical or counseling care, for purposes of this agreement, the practice of medicine and counseling includes, but is not limited to, Psychiatry, Psychology, Psychotherapy, or providing health care treatment, Instructions, Diagnosis, Prognosis, or Advice. Our site is continually under development and Pacific Patio makes no warranty of any kind, implied or express, as to its accuracy, completeness or appropriateness for any purpose. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice or content 

Force Majeur
Neither party shall beheld liable or responsible to the other party nor be deemed to have defaulted under or breached this Agreement for failure or delay in fulfilling or performing any term of this Agreement when such failure or delay is caused by or results from causes beyond the reasonable control of the affected party, including but not limited to fire, floods, failure of communications systems or networks, embargoes, war, acts of war (whether war is declared or not), insurrections, riots, civil commotions, strikes, lockouts or other labor disturbances, acts of God, or acts, omissions, or delays by any governmental authority or other party; provided, however, that the party affected shall use reasonable commercial efforts to avoid or remove such causes of nonperformance, and shall continue performance hereunder with reasonable dispatch whenever such causes are removed. Either party shall provide the other party with prompt written notice of any delay or failure to perform that occurs by reason of force majeure. The parties shall mutually seek a resolution of the delay or the failure to perform as noted above.

Other Disclaimers
Statements made and products sold through this website have not been evaluated by the United States Federal Drug Administration and are not intended to treat, cure or prevent any disease. Always consult a healthcare professional before participating in any cleanse. Pacific Patio and its employees are not responsible for any harm caused to the customer by the product, this includes but is not limited to, setting up the product, using the product in any way other than its intended use, allergic reactions caused by the products, or moving the product. 

While using the Sites, you will not:

  • violate any laws, third party rights, or our policies such as the Prohibited and Restricted Items policies;
  • use the Sites if you are not able to form legally binding contracts, are under the age of 13, or are temporarily or indefinitely suspended from our Sites;
  • post false, inaccurate, misleading, defamatory, or libelous content (including personal information);
  • distribute or post spam, chain letters, or pyramid schemes;
  • distribute viruses or any other technologies that may harm Pacific Patio Furniture, or the interests or property of our users;
  • copy, modify, or distribute content from the Sites and our copyrights and trademarks; 
  • harvest or otherwise collect information about users, including email addresses, without their consent and pacpatio.com's permission.
  • restrict or inhibit any other visitor from using the Site, including, without limitation, by means of “hacking” or defacing any portion of the site.